What about shipping costs?
All pledges from within the U.S. and territories include shipping costs. All rewards to be shipped outside the U.S. will require $15 shipping fee.
Due to an error in our setup, a few of you in a couple of select countries will be overcharged for shipping. But after the campaign is over, you will be sent a survey and you can notify us of the overcharge so that we can credit or reimburse you.
Last updated: April 05, 2017 12:58
What is the Special Kickstarter Edition?
The Special Kickstarter Edition is a limited run of 200 units of the basic game but in special packaging designating itself as such. It includes two extra miniatures of Henry Stauf and Tad. Each box and board will be signed by game designer Rob Landeros.
Last updated: April 04, 2017 23:28
Does the Overnight Guest pledge level include stretch goals
Yes, it will include any stretch goals achieved.
Last updated: April 05, 2017 13:18
Is this campaign EU Friendly?
Yes, it is.
Last updated: April 08, 2017 11:38
What is included in the VIP Pass for the 7th Guest TV Series?
The VIP/GUEST Pass includes behind-the-scenes access to exclusive content such as production photos, videos, interviews, the Digital Content All-Access Pass, and a discount on all swag and Season One of the TV series. For more info, go to http://7thguest.weebly.com/digital-store.html
Last updated: April 13, 2017 22:58
What are the details regarding the Lord of the Mansion miniature portrait?
The miniature figure will be comparable in size, materials and quality to the other figurines included in the basic game. Since this involves customized work of art, backers who pledge at this level should understand that they agree to work in good faith with Trilobyte Games by providing good and sufficient source material with reasonable expectations of achieving a good likeness and a satisfying result. Costuming is flexible, with final discretion left to Trilobyte Games.
Last updated: April 20, 2017 08:44
We strongly discourage refunds, but will handle on a case-by-case basis.
All pledges from within the U.S. and territories include shipping costs. All rewards to be shipped outside the U.S. and Canada will require a $15 shipping fee.
We do not accept returns of items.
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.